In order for anyone to reserve their spot for an upcoming trip they are required to put down a 30%-40% deposit of the trip price. This tells us they are dedicated to attending so we can start making arrangements for the upcoming trip. If they cancel last minute, this deposit is non-refundable.
However, Members gets special privileges when it comes to deposits! If a member needs to cancel last minute, then they can use this deposit as credit for another trip instead.